Office Policies

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Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

St. Joseph Office – Monday – Wednesday: 8:30 a.m. – 5:00 p.m.
Maryville Office – Thursday: 9:30 a.m. – 4:00 p.m.

Appointments

We always strive to be on time and avoid any unnecessary long waits. In order to better serve our clients and their families, we have made improvements to our scheduling by increasing the number of appointments available after school and work hours. In order to do this, appointments after 3:00 p.m. will be limited to regular adjustments. Any appointment that will require 45 minutes or more will be scheduled during the morning or early afternoon hours.

We have also set aside special blocks of time for emergency or broken appliance appointments. If you have breakage, you will be given the option of scheduling an appointment within a few days during the morning or early afternoon for repair or you can wait until your next scheduled appointment. Our policy regarding breakage is to see the patient and repair the breakage as soon as possible, (at least within two weeks); however, the appointment scheduling is at your discretion. Any breakage that will require 15 minutes or less to repair may be scheduled later in the day.

Of course, any emergencies involving pain will be scheduled immediately. If the office is closed, there is an emergency cell phone number available so that you are able to reach us whenever you have a need.
We know that your time is valuable and we appreciate your cooperation in our efforts to better serve you.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Please inform us of any changes to your insurance coverage.